SHIPPING & EXCHANGE

For orders above Rs 10,000 Shipping will be free across India.

At Kavani, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can exchange the order. We only accept exchange for products purchased directly from Kavani website. Any return or exchange request for products purchased from our indirect online and offline distributors will be declined by us.

At Kavani we have 15 days exchange policy, it gives you an option to exchange items purchased from Kavani.in for any reason within 15 days of receipt of the item.

GUIDELINES FOR A VALID EXCHANGE:

  1. All product tags intact and in their original packaging
  2. Product must be unused
  3. Products must be in an unwashed and in an undamaged condition

We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

Exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

NOTE: ONE TIME REVERSE PICK-UP WOULD BE DONE AGAINST AN ORDER.

TO EXCHANGE A PRODUCT TO KAVANI, PLEASE FOLLOW THESE STEPS:

  1. Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
  2. We offer pick-up facility for the address used while placing order.

OR

To raise a return request please drop us an email on reachus@kavani.in and we will process your request. Kindly share Order id, product name and product SKU on the email to avoid confusion.

Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

Exchanges:

At Kavani we have 15 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.

UNDER EXCHANGE POLICY:
  1. Only size exchanges are allowed.
  2. Items sold on offer/sale cannot be exchanged
  3. Items can be exchanged for a similar size or a different size
  4. If you wish to exchange your item for an alternative product, we suggest that you reach out to us as reachus@kavani.in

NOTE : WE WOULD NOT BE PROVIDING RETURN AND EXCHANGE FOR INTERNATIONAL ORDERS.

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